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Below you will find general terms and conditions that you can apply to your webshop
can use. Please note: these general terms and conditions cannot be modified
rights are derived. Consult a lawyer if you are unsure about the
In these terms and conditions:
Cooling off period: the period within which the consumer can use the product
exercising his right of withdrawal;
Consumer: the natural person who does not trade in the
exercise of a profession or business and a distance contract
enters into with the entrepreneur;
Day : calendar day;
Duration transaction : a distance agreement with regard to
a series of products and/or services, the delivery and/or
purchase obligation is spread over time;
Durable data carrier: any means that the consumer or
Entrepreneur to provide information that is personal to him
targeted, to save in a way that future consultation and
unaltered reproduction of the stored information is possible
Right of withdrawal: the possibility for the consumer to enter
the cooling-off period to waive the distance contract;
Entrepreneur: the natural or legal person who produces products and/or
provides services to consumers at a distance;
Distance contract: an agreement in the context of which
of a sales system organized by the entrepreneur
distance of products and/or services, up to and including the conclusion of
the agreement only uses one or
more remote communication techniques;
Technique for distance communication: means that can become
used for concluding a contract, without it
consumer and entrepreneur are in the same room at the same time
General Terms and Conditions: the present General Terms and Conditions
of the entrepreneur.
Vazalstraat 46 5021 DR Tilburg
E-mail address: firstname.lastname@example.org
Chamber of Commerce number: 87924285
VAT identification number: ( Please send an email )
These terms and conditions apply to every offer of
the entrepreneur and on every concluded agreement
distance and orders between entrepreneur and consumer.
Before the distance contract is concluded, the text
of these general terms and conditions available to the consumer
posed. If this is not reasonably possible, before the
distance contract is concluded, it is indicated that
the general terms and conditions at the entrepreneur can be viewed and they are on
request of the consumer as soon as possible free of charge
If the distance contract is concluded electronically,
contrary to the previous paragraph and before the agreement ends
distance is concluded, the text of these general terms and conditions
be made available to the consumer electronically
stated in such a way that it can be used by the consumer in a
simple way can be stored in a sustainable way
data carrier. If this is not reasonably possible, before
the distance contract is concluded, are indicated
of which the general terms and conditions can be submitted electronically
be taken into account and that they will be made free of charge at the consumer's request, electronically or otherwise
Just in case, in addition to these general terms and conditions
specific product or service terms and conditions apply
the second and third paragraphs apply mutatis mutandis and the
consumer in the event of conflicting general terms and conditions
always rely on the applicable provision that applies to him
is most favorable.
If one or more provisions in these general terms and conditions
be void or destroyed in whole or in part at any time
become, then the agreement and these terms and conditions remain for it
remaining and the relevant provision will be agreed in mutual consultation
be replaced without delay by a provision that has the purport of
approached the original as much as possible.
Situations that are not regulated in these terms and conditions,
should be judged 'in the spirit' of this general
Uncertainties about the explanation or content of one or more
provisions of our terms and conditions, should be interpreted 'to
the spirit' of these terms and conditions.
If an offer has a limited period of validity or under
conditions, this will be expressly stated in the offer
The offer is without obligation. The entrepreneur is entitled to the offer
to change and adapt.
The offer contains a complete and accurate description of the
products and/or services offered. The description is sufficient
detailed to allow a proper assessment of the offer by the
consumer possible. If the entrepreneur uses
of images, these are a true representation of the
products and/or services offered. Obvious mistakes or
apparent errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative
and cannot give rise to compensation or dissolution
of the agreement.
Images accompanying products are a true representation
of the products offered. Entrepreneur cannot guarantee
that the colors shown correspond exactly to the real ones
colors of the products.
Each offer contains such information that for the consumer
it is clear what the rights and obligations are that are attached to the
acceptance of the offer. This concerns in it
- the price including taxes;
- any shipping costs;
- the way in which the agreement will be concluded and which actions are required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and performance of the agreement;
- the term for acceptance of the offer, or the term
within which the entrepreneur guarantees the price;
- the level of the rate for distance communication if the
costs of using the technology for communication
distance are calculated on a different basis than the regular one
basic rate for the means of communication used;
- whether the agreement is archived after the conclusion, and so on
yes, how it can be consulted by the consumer;
- the way the consumer, before closing the
agreement, by him within the framework of the agreement
can check the data provided and, if desired, restore it;
- any other languages in which, in addition to Dutch, the
agreement can be concluded;
- the codes of conduct to which the entrepreneur has subjected himself
and the manner in which consumers comply with these codes of conduct
can consult electronically; and
- the minimum duration of the distance contract in case of a
Optional: available sizes, colors, type of materials.
The agreement comes, subject to the provisions of paragraph 4,
established at the time of acceptance by the consumer of
the offer and the fulfillment of the associated conditions.
If the consumer has the offer electronically
accepted, the entrepreneur immediately confirms electronically
away the receipt of the acceptance of the offer. As long as the
receipt of this acceptance is not by the entrepreneur
confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the
entrepreneur appropriate technical and organizational measures
to secure the electronic transfer of data and he ensures
for a secure web environment. If the consumer electronically
can pay, the entrepreneur will do so appropriately
observe safety precautions.
The entrepreneur can - within legal frameworks - be informed
determine whether the consumer can meet his payment obligations
meet, as well as all those facts and factors relevant to
a responsible conclusion of the distance contract. In the event that
the entrepreneur has good grounds on the basis of this investigation
he is justified in not entering into the agreement
to refuse or to carry out an order or request
attach special conditions.
The entrepreneur will provide the consumer with the product or service
following information, in writing or in such a way that it is by
the consumer can be stored in an accessible manner
on a durable data carrier, enclose:
a. the visiting address of the establishment of the entrepreneur where the
consumer can go with complaints;
b. the conditions under which and the manner in which the consumer of
can make use of the right of withdrawal, or a clear
notification of being excluded from the right of withdrawal;
c. the information about warranties and existing after-sales service;
d. the information included in Article 4 paragraph 3 of these terms and conditions,
unless the entrepreneur has already provided this information to the consumer
provided before the execution of the agreement;
e. the requirements for termination of the agreement if the
agreement has a duration of more than one year or more
is of indefinite duration.
In the case of a long-term transaction, the provision in the previous paragraph is only
applicable to the first delivery.
Every agreement is entered into under the suspensive
conditions of sufficient availability of the relevant
When purchasing products, the consumer has the option
dissolve the agreement without giving reasons
for 14 days. This cooling-off period starts on the day after
receipt of the product by the consumer or in advance by the
designated by the consumer and made known to the entrepreneur
During the cooling-off period, the consumer will handle the product with care
product and packaging. He will use the product only to that extent
unpack or use to the extent necessary to do so
assess whether he wishes to keep the product. If he of his
makes use of the right of withdrawal, he will return the product with all
supplied accessories and – if reasonably possible – in the
return original condition and packaging to the entrepreneur,
in accordance with the reasonable and clear instructions provided by the entrepreneur
When the consumer wishes to use his
right of withdrawal, he is obliged to do so within 14 days after receipt
of the product, to make known to the entrepreneur. It knowable
the consumer must do so by means of a written message/email. After the consumer has made it known to use
wishing to exercise his right of withdrawal, the customer must return the product
to be returned within 14 days. The consumer must prove
that the delivered goods have been returned on time, for example by
by means of a proof of shipment.
If the customer after expiry of the periods referred to in paragraphs 2 and 3
has not indicated that he wishes to use his
right of withdrawal or the product does not belong to the entrepreneur
returned, the sale is a fact.
If the consumer makes use of his right of withdrawal,
the costs of returning the products for the account
of the consumer.
If the consumer has paid an amount, the entrepreneur
this amount as soon as possible, but no later than 14 days after
cancellation, refund. This is subject to the condition that the
product has already been received back by the web retailer or conclusive
proof of complete return can be submitted.
The entrepreneur can exercise the consumer's right of withdrawal
exclude for products as described in paragraphs 2 and 3. The
exclusion of the right of withdrawal only applies if the
entrepreneur this clearly in the offer, at least in good time before closing
of the agreement, stated.
Exclusion of the right of withdrawal is only possible for
a. that have been established by the entrepreneur in accordance with
b. that are clearly personal in nature;
c. which cannot be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial
market on which the entrepreneur has no influence;
f. for loose newspapers and magazines;
g. for audio and video recordings and computer software of which the
consumer has broken the seal.
h. for hygienic products of which the consumer has the
seal has broken.
Exclusion of the right of withdrawal is only possible for
a. concerning accommodation, transport, restaurant business or leisure activities
to be performed on a specific date or during a specific time
period of time;
b. the delivery of which with the express consent of the
consumer has started before the cooling-off period has expired;
c. regarding betting and lotteries.
During the period of validity stated in the offer, the
prices of the products and/or services offered are not increased,
subject to price changes due to changes in VAT
Contrary to the previous paragraph, the entrepreneur can purchase products or
services whose prices are subject to fluctuations
the financial market and over which the entrepreneur has no influence,
with variable prices. This bondage
fluctuations and the fact that any prices quoted
guide prices are stated in the offer.
Price increases within 3 months after the conclusion of the
agreement are only allowed if they are the result of
legal regulations or provisions.
Price increases from 3 months after the conclusion of the
agreement are only permitted if the entrepreneur does so
has stipulated and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the contract
say with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services are
All prices are subject to printing and typographical errors. For the
consequences of printing and typesetting errors does not become liability
accepted. In the event of printing and typesetting errors, the entrepreneur is not obliged to
to deliver the product at the incorrect price.
The entrepreneur guarantees that the products and/or services
comply with the agreement, which is stated in the offer
specifications, the reasonable requirements of soundness and/or
usability and the on the date of the creation of the
agreement existing legal provisions and/or
government regulations. If agreed, the
entrepreneur also guarantees that the product is suitable for others
than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer
does not affect the legal rights and claims that the
consumer on the basis of the agreement vis-à-vis the
entrepreneur can apply.
Any defects or incorrectly delivered products must be reported
14 days after delivery to the entrepreneur in writing
reported. Return of the products must be made in the
original packaging and in mint condition.
The warranty period of the entrepreneur corresponds to the
factory warranty period. However, the entrepreneur is never
responsible for the ultimate suitability of the products
for each individual application by the consumer, nor for
any advice regarding the use or application of
The warranty does not apply if:
The consumer has repaired and/or repaired the delivered products himself
modified or had it repaired and/or modified by third parties;
The delivered products are subject to abnormal conditions
exposed or otherwise carelessly handled or in
conflict with the instructions of the entrepreneur and/or on the
packaging have been treated;
The defect is wholly or partly the result of
regulations that the government has made or will make with regard to it
of the nature or quality of the materials used.
The entrepreneur will observe the greatest possible care
take when receiving and during the execution of
The place of delivery is the address that the consumer has given to the
company has disclosed.
With due observance of the provisions of Article 4 of this
terms and conditions is stated, the company will accepted
orders expeditiously but at the latest within 30 days
unless the consumer has agreed to a longer period
delivery term. If the delivery is delayed, or
if an order cannot or only partially be fulfilled
performed, the consumer will receive notification of this no later than 30 days after
he has placed the order. The consumer has in that
case the right to dissolve the agreement without costs and
right to any compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur
the amount paid by the consumer as soon as possible,
refund, but no later than 14 days after dissolution.
If delivery of an ordered product proves to be impossible,
the entrepreneur will endeavor to provide a replacement item
to make available. At the latest at the time of delivery will be clear and
understandable manner that a replacement item is
delivered. The right of withdrawal is not possible for replacement items
are excluded. The costs of a possible return shipment are
at the expense of the entrepreneur.
The risk of damage and/or loss of products rests with us
with the entrepreneur until the moment of delivery to the consumer
or a pre-designated and made known to the entrepreneur
representative, unless expressly agreed otherwise.
The consumer can enter into an agreement that is for an indefinite period
entered into and which extends to the regular delivery of products
(including electricity) or services, at any time
cancel with due observance of the agreed terms
cancellation rules and a notice period of no more than one month.
The consumer can enter into an agreement that is for a definite period of time
entered into and which extends to the regular delivery of products
(including electricity) or services, at all times against
cancel at the end of the fixed term with due observance of
agreed termination rules and a notice period
of at most one month.
The consumer can do the aforementioned in the previous paragraphs
cancel at any time and not be limited to cancellation on a
certain time or in a certain period;
at least denounce them in the same manner as they are through him
always cancel with the same notice period as the entrepreneur before
An agreement that has been entered into for a definite period and that lasts
to the regular delivery of products (including electricity
understood) or services, may not be tacitly renewed or
renewed for a certain period of time.
Contrary to the previous paragraph, an agreement that for
a certain period of time has been entered into and which extends to regular delivery
of daily news and weeklies and magazines become silent
extended for a fixed term of up to three months, if the
consumer this extended agreement by the end of the
can cancel the extension with a notice period of no more than one
An agreement that has been entered into for a definite period and that lasts
to the regular delivery of products or services is only allowed
be tacitly extended for an indefinite period if the
consumer may cancel at any time with a notice period of
at most one month and a notice period of at most three
months in case the agreement extends to the arranged, but
less than once a month, delivery of daily, news and
weeklies and magazines.
A contract of limited duration to the arranged ter
providing introduction to daily, news and weekly newspapers and
magazines (trial or introductory subscription) will not be
silently continued and ends automatically after the end of the
trial or introductory period.
If an agreement has a duration of more than one year, the
consumer after one year the agreement at all times with a
notice period of no more than one month, unless the
reasonableness and fairness against cancellation before the end of the
Unless otherwise agreed, the
amounts owed by the consumer must be paid within 7
working days after the reflection period as referred to in
article 6 paragraph 1. In case of an agreement to provide a
service, this period commences after the consumer has received the confirmation
received from the agreement.
The consumer has the obligation to correct inaccuracies in information provided or
to report the stated payment details to the entrepreneur without delay.
In case of non-payment by the consumer, the entrepreneur has
subject to legal restrictions, the right to pre-register the
to charge the consumer with reasonable costs that have been made known
Complaints about the implementation of the agreement must be submitted within 7
days are submitted fully and clearly described to the
entrepreneur, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be processed within a period of time
of 14 days from the date of receipt answered.
If a complaint requires a foreseeable longer processing time,
by the entrepreneur within the period of 14 days
replied with an acknowledgment of receipt and an indication of when
the consumer can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation
a dispute arises that is subject to the dispute settlement procedure.
A complaint does not suspend the obligations of the entrepreneur,
unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be well-founded by the entrepreneur,
the entrepreneur of its choice or the delivered products free of charge
replace or repair.
On agreements between the entrepreneur and the consumer
to which these general terms and conditions apply
only Dutch law applies. Even if the
consumer lives abroad.